Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Performs "User Maintenance on RAPIDS equipment.
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Other Job Requirements
Responsibilities
High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency. Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
General Job Information
Title
ID Card Specialist (PA II), NAVY ICA; San Diego, CA
Grade
WDN_ICA_PAII
Work Experience - Required
Work Experience - Preferred
Education - Required
High School
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
...A remote work company is seeking data entry clerks for flexible home-based positions. The pay ranges from $16 to $30 per hour based on experience and performance. Candidates must be at least 16 years old, have a stable internet connection, and be capable of typing at...
...Wedding DJ Houston, TX - Houston, TX Overview Position Type Part Time Category DJ and Entertainment Description Do you enjoy interacting with others and providing a great experience? Could you see yourself as the Emcee and DJ at a wedding? If you are looking...
...creative ideas Have a demonstrated ability to be organized and manage teams What is the compensation? Pasquines is a non profit news organization run by volunteers, so unfortunately we are unable to offer pay at this time. We can however help you obtain college...
...Job Description Job Description Certified Nursing Assistant (CNA) | Private Duty Home Care | Full-Time, Part-Time, and PRN available at these locations listed! Private Duty is seeking compassionate and reliable Certified Nursing Assistants (CNAs) to provide one-on...
...The Grant Writer is responsible for researching, developing, writing, and submitting grant proposals that support USA Cares' mission and... ...is not a fully remote position.Occasional local or regional travel may be required for funder meetings, site visits, events, or other...